FREQUENTLY ASKED QUESTIONS

General Questions

What services does Alliance Cooling provide?

We offer complete cooling tower support, including new tower design and installation, maintenance programs, repairs, upgrades, retrofits, and OEM/aftermarket parts. Whether you need a simple component replacement or a full system rebuild, our team is here to help.

What areas do you serve?

We proudly serve commercial, industrial, and institutional customers throughout the region. If you’re unsure whether we cover your area, just give us a call — we’re happy to check.

Do you work with all cooling tower brands?

Yes. We service most major cooling tower manufacturers and can source OEM or high-quality aftermarket parts. If you have a specific tower model, we can help identify the correct replacement components.

Design & Installation

What information do you need to quote a new cooling tower?

Typically, we’ll ask for water flow rate, entering/hot water temperature, leaving/cold water temperature, and your design wet bulb conditions. If you’re not sure, don’t worry — we can walk you through the details and help gather the right information.

How long does a new cooling tower installation take?

Installation times vary based on tower size, location, and site requirements. Smaller units may take just a few days, while larger, more complex installations may take longer. We’ll give you a clear timeline before the project starts.

Maintenance & Repairs

How often should a cooling tower be inspected or serviced?

Most systems benefit from at least quarterly inspections, with additional cleaning or service as needed depending on usage, environment, and water quality. Regular maintenance helps prevent costly breakdowns and keeps your system running efficiently.

What are signs my cooling tower needs service?

Common indicators include unusual noises, reduced cooling performance, visible corrosion, vibration, leaks, clogged fill media, or higher than normal operating temperatures. If something seems off, it’s best to schedule a quick inspection.

Do you offer emergency repair services?

Yes — if your system goes down or needs urgent attention, we can dispatch technicians quickly. Just give us a call and we’ll work to get you back up and running as soon as possible.

Parts & Components

Can you help me find the right replacement part?

Absolutely. Our team can help you identify the exact component you need based on your tower’s brand, model, and installation conditions. Photos, nameplates, or drawings are always helpful, but not required.

Do you carry parts in stock?

We stock many common replacement components and can quickly source specialty items. If you’re working against a tight timeline, let us know — we’ll prioritize your request.

Warranties & Guarantees

Do you offer warranties on your work?

Yes. New cooling towers and replacement parts come with manufacturer warranties, and our installation work is covered by our own workmanship guarantee. We can provide specific warranty details based on your project or product.

Is maintenance required to keep the warranty valid?

In many cases, yes. Regular inspections and proper upkeep are often required by manufacturers. We can help you understand and maintain the required service schedule.

Getting Started

How do I request a quote or schedule service?

You can contact us by phone, email, or through our website’s contact form. A member of our team will reach out to gather details and get your project moving.

What should I expect after I contact you?

You’ll hear from us promptly. We’ll ask a few questions about your needs, provide guidance, and outline next steps. Our goal is to make the process simple, transparent, and stress-free.